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Frequently Asked Questions

 

HOW DO I MAKE A PURCHASE?

Go to the SHOP link. Once you have found an item and use the 'ADD TO CART' button.

Review the items in your shopping bag by selecting the 'SHOPPING BAG' link at the top of the page. You can add products to your Wish List or use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.

Click on 'PROCEED TO PURCHASE' to complete your order.

 

DO I NEED AN ACCOUNT TO PLACE AND ORDER?

You don't need an account to complete a purchase. However, if you register with us and you will be able to enjoy the following benefits through your account:

  • Request your return or exchange directly from your account
  • Gain access to your Wish List and Recommendations
  • Be notified when new stock arrives
  • Save your address and card details for faster shopping
  • Manage your account details, order history and email preferences and see order status.

 

HOW DO I RESET MY PASSWORD?

If you have forgotten your password, follow the 'Forgotten Password' instructions on the 'Sign in' page.

 

WHAT PAYMENT METHODS DO WE ACCEPT?

We accept Visa, MasterCard and American Express cards.

 

HOW MUCH WILL I HAVE TO PAY IN TAX AND DUTIES?

Depending on your country’s import regulations, you may be charged an additional VAT, or customs or handling fee by your government (within European Union no VAT charges apply).

 

CAN I ADD ITEMS TO AN EXISTING ORDER?

It is not possible to combine orders or add items to an existing order.

 

WHERE IS MY ORDER?

We aim to dispatch all orders within 24 hours from our warehouse. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.