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SHIPPING INFORMATION

 

INTERNATIONAL DELIVERY TERMS

We offer different options to meet your needs.

Express
  • Delivery between 9am-5pm, Monday to Friday.
  • Receive your purchases in 1-3 working days after your order has been accepted
Standard
  • Delivery between 9am-5pm, Monday to Friday.
  • Receive your purchases in 3-6 working days after your order has been accepted

 

IMPORTANT INFORMATION

  1. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
  2. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
  3. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
  4. While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe

 

SERVICE UPDATE

Brazil

Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when Courier Service contacts you. Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.

Gaza

All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

GCCCountries

A copy of the following documents have to be provided to Courier Service when shipments arrive to the destinations below:

Saudi Arabia - your Saudi National ID or valid resident permit (Iqama)


Bahrain - your Civil Population Registration (CPR or ID Card)


Qatar - your Qatar Identification Number (QID)

Russia

The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.

We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us.

South Korea

All South Korean postcodes must now be 5 digits.

To avoid any possible delays, make sure your postcode is entered correctly when placing your order.

Find out more information on http://www.epost.go.kr/roadAreaCdEng.retrieveRdEngAreaCdList.comm

Turkey

For orders over 75 EUR, Courier Service will need you to provide one of the following pieces of information:

  1. TR ID number (if you are a Turkish citizen)
  2. VAT number (for deliveries to a company address)
  3. Passport number (non-residents)

Courier Service will contact you for this once your order arrives in Turkey, and your details will be stored for future shipments.

 

TAX & DUTIES

Depending on your country’s import regulations, you may be charged an additional VAT, or customs or handling fee by your government (within European Union no VAT charges apply).